Team Support Coordinator M/F

Marketing and Pricing in Brussels (Groot-Bijgaarden), Belgium
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LET'S TALK ABOUT THE JOB

LET’S TALK ABOUT THE JOB!
The Team Support Coordinator provides vital support to the Customer Acquisition and Revenue Optimization department by enhancing marketing processes, managing vendor relationships, ensuring stock readiness, facilitating analysis by the marketing and pricing teams, and coordinating cross-functional projects. You will play a key role in driving marketing and pricing initiatives, supporting revenue optimization efforts, and facilitating the administration of essential tools and systems.
You report to the Director of Customer Acquisition & Revenue Optimization.

 

LET’S TALK ABOUT YOUR RESPONSIBILITIES!
Team & System Support

  • You oversee task tracking, event planning, and internal communications to align departmental efforts.
  • You manage and monitor change requests, ensuring timely follow-ups and resolution.
  • You assist in the rollout and adoption of new tools, software, and automation initiatives (e.g. training, documentation).
  • You support the administration and management of the department’s telephony platform and systems.
  • You report and reconcile marketing ad-hoc expenses with the accounting team.

Vendor & Stock Management

  • You lead procurement processes for essential retail items (e.g., locks, merchandise) and maintain vendor contracts.
  • You raise and coordinate purchase orders (where needed).
  • You monitor and facilitate stock refurbishment to ensure all inventory is ready and available as needed.
  • You work closely with vendors and field teams to manage supply needs and address any stock issues proactively.

Project Coordination for New Developments and Acquisitions

  • You serve as the main point of contact for marketing and pricing-related activities tied to new openings.
  • You conduct pre- and post-opening checks to ensure readiness and follow up on required tasks.
  • You coordinate and manage timelines, ensuring smooth execution of marketing and revenue-related processes.

Customer Communication & Engagement

  • You provide ad-hoc support for customer communication campaigns, including email mass mailings.
  • You assist with the coordination and execution of customer survey projects to gather insights and feedback.

Additional Marketing Support

  • You provide support for paid search campaigns, including search term analysis and negative keyword management.
  • You prepare competitive analysis, incl. geocoding and catchment studies, to inform strategic decisions.
  • You participate in testing and quality assurance for web and mobile apps to ensure optimal functionality.
  • You help with marketing’s data governance topics, managing updates, definitions, access permissions, and compliance.

 

LET'S TALK ABOUT YOU

LET’S TALK ABOUT YOUR SKILLS!

  • You are detail-oriented and organized, effectively managing multiple priorities.
  • You excel in communication, ensuring alignment across teams and vendors.
  • You are proactive and solutions-oriented, anticipating challenges and addressing them effectively.
  • You enjoy collaborating with diverse teams and contributing to a positive work environment.

LET’S TALK ABOUT YOUR PROFILE!

  • You have 2 years of experience in a similar role.
  • You have previous experience in a coordinating or support role, preferably in a project management environment.
  • You have a good understanding of project coordination and vendor management.
  • You are fluent in English; additional languages like French, Dutch, or German are a plus.
  • You are a team player who values collaboration and thrives in a dynamic environment.

And colleagues? Well, they are very important to you too. You like sharing and collaborating. You want to contribute to a fun and constructive work climate. And needless to say, you love to learn and to develop your knowledge and skills.

LET'S TALK ABOUT OUR OFFER

Shurgard offers you the chance to join the top company in the self-storage industry and thrive in a vibrant team setting. Additionally, we offer an attractive salary and excellent fringe benefits.

CONTRACT TYPE

Permanent
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